It benefits you and others if your questions are presented here and not through a private medium like e-mail.
All questions and reasonable posts are reviewed and answered on the board, but it does take time. Post your question(s) in the appropriate forum and you will most certainly get an answer – whether it’s by the developers or by other users. We ask for your patience.
If you have a problem that cannot be discussed publicly, you can of course contact us by e-mail.
Thanks for your support,